Shared Web Hosting - FAQs:

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Frequently Asked Questions
Questions Answered
  • How Quickly Will My Account Be Setup

    • All of our orders are automatically screened with several fraud tests to ensure the validity of the order.  Should your order pass these automated tests your new web hosting account will be setup for you in a matter of minutes.  Web hosting orders failing to pass such tests will be subject to a manual review, and at times telephone confirmation.  We ask that you allow up to 12 ours for the creation of your web hosting service.  Should any problems arise, a Hostaga staff member will contact you within this time.

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  • Are There Any Setup Or Hidden Fees?
     
    • Never! The price you see listed will be the price you pay for your monthly web hosting service here at Hostaga.  Be sure to make timely payments when your invoices are sent out to avoid a $5 late fee.  The only other fees that exist are those that come along with add-on services, which are clearly detailed for you on the order form and our individual web hosting pages.

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  • Do I Have To Commit To An Annual Contract?
     
    • We do not force you into an annual contract on our web hosting services.  You are free to select between month to month payments or annual payments.  We do give you two months for free when you pay for a year - pay for 10 months and get two free.

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  • What I Do If I Need More Resources?
     
    • Should you require more bandwidth, space, or any other resources your best option would be to either upgrade your web hosting service to a larger web hosting package.  You may also purchase our "Dev Pack" when ordering or at any time to increase all your resources except bandwidth & space (databases, ftp accounts, subdomains, parked domains) to unlimited.

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  • Is Support For Microsoft FrontPage™ Provided?
     
    • We certainly do support MS Frontpage Extensions.  You may very easily enable this support with one very easy click from with your cPanel control panel.

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  • Will My Domain Work With & Without "WWW"?
     
    • You can use your cPanel Web Hosting account to host a domain with and with out the www before the domain. "domain.com" & "www.domain.com" will both work.

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  • Will I Be Able To Use PHP5?
     
    • All of Hostaga's servers provide support for both PHP4 & PHP 5 hosting.  Click for more information on our PHP 5 Hosting.

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  • Am I Limited In The Amount Site Updates I Can Make?
     
    • With unlimited access to FTP you may access your web hosting account at any time to upload and maintain your website.

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  • Does Hostaga Provide Windows Based Hosting?
     
    • Hostaga does not currently provide windows based hosting, only hosting on linux based servers.

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  • Is Upgrading To A Larger Plan A Difficult Process?
     
    • You may very easily upgrade to a larger web hosting plan.  Just contact our billing team and request an upgrade or downgrade of your web hosting plan.

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  • Are Web Hosting Accounts Backed Up?
     
    • We backup all web hosting accounts nightly; however, you should never only rely on our just backups!  The backup we have may not be exactly the one you're looking for.  Ultimately, you are responsible for making sure your data is backed up.  You can very easily backup your full account (databases, settings, emails, and files) using the backup utility in your cPanel hosting panel.

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  • Will Hostaga Install A SSL Certificate I Own Already?
     
    • We can install any SSL certificate that you may already own for your domain on your web hosting account.  You must have a dedicated IP address ($2/month) & we charge a one time $10 fee for the installation.

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  • Hostaga Offer A Free Trial Or Money Back Guarantee?
     
    • Hostaga does not offer a free trial; however, we provide a 30 Day Money Back Guarantee.  Should any part of our service not satisfy you we will provide you with your money back if requested within your first 30 days of web hosting service.

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  • What Methods Of Payments Do You Accept?
     
    • We accept credit cards (Visa, Mastercard, Discover, Amex), PayPal, E-Gold.  For those making annual payments we also accept bank wires, checks, and money orders.

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  • Where Can I Update My Billing Information?
     
    • Click here to log into our client area.  To ensure consistent service, please be sure to keep your billing information up to date at all times.

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  • How Can I Get Support For My Web Hosting Account?
     
    • Should you need to get in contact with any of our departments for assistance with your web hosting service, you may do so by creating a ticket in our helpdesk.

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FAQs
We have taken the time to sort out some of the questions frequently asked of us, so you may get immediate answers to your important pre-sales shared web hosting questions.  Should any of your questions not be answer here, do not hesitate to contact us at any time.
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